Refund Policy
1. Before Parts Are Ordered
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If you cancel your order before any parts are ordered, your deposit will be refunded minus a 5% processing fee to cover administrative and payment processing costs.
2. After Parts Are Ordered
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Once parts have been ordered, your deposit becomes non-refundable.
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This is because parts are purchased specifically for your build and cannot always be returned to suppliers without restocking fees or resale loss.
3. After Build Completion
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Once your custom PC is completed and delivered/picked up, no refunds will be issued except in cases where:
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There is a proven defect caused by assembly workmanship (covered under our 12-month service warranty).
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The defect is reported within the warranty period and confirmed after inspection.
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4. Manufacturer Defects
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Any hardware issues caused by manufacturer defects are covered by the manufacturer’s warranty, not by a refund.
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We will assist you with warranty claims as part of our service commitment.
5. Special Order or Non-Returnable Items
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Any parts or products marked as final sale, special order, or non-returnable by our suppliers are not eligible for refunds under any circumstances.
📧 Questions?
If you have any questions about this policy or need help understanding your warranty coverage, please contact us at icytechsolutions@gmail.com.