Custom PC Build Policy
1. Ordering Process
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Once you approve your Custom PC Quote & Agreement, a 50% non-refundable deposit is required to begin ordering parts.
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Parts are sourced from trusted suppliers to ensure quality, performance, and manufacturer warranty coverage.
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Build time begins only after all parts have been received.
2. Payment Terms
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Deposit: 50% of the total build price (non-refundable once parts are ordered).
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Final Payment: Remaining balance is due upon completion and must be paid before delivery or pick-up.
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Quote Validity: Quotes are valid for 7 calendar days from the date issued.
3. Build Time
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Estimated completion: 5–7 business days from the date all parts arrive.
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Delays due to shipping, stock issues, or unforeseen technical challenges will be communicated promptly.
4. Warranty
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Manufacturer Warranty: All parts are covered by the original manufacturer’s warranty.
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Service Warranty: 12-month workmanship warranty covering assembly-related defects.
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Exclusions: Damage caused by misuse, overclocking, third-party repairs, electrical surges, or improper maintenance.
5. Refund & Cancellation Policy
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Before Parts Are Ordered: Deposit is refundable minus processing fees.
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After Parts Are Ordered: Deposit is non-refundable.
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After Build Completion: No refunds will be issued except for cases covered under warranty.
6. Delivery & Acceptance
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Customers must inspect the PC at delivery or pick-up.
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Signing the acceptance form confirms the PC was received in working order.
7. Liability
We are not responsible for:
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Loss of data
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Software issues after delivery
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Hardware damage caused after delivery due to user actions or environmental factors
📧 Questions? Contact us at icytechsolutions@gmail.com or call (659) 240-5092 before placing your order.